Answering Your Questions
Many general enquiries will be covered here.
Click on the question below to reveal the answer. If your question is more specific to a particular course, please see the FAQ section of that courses page.
Please note to book onto some of our courses, we take the deposit for the course (we do not take the full payment) once you have booked your details are sent direct to the tutor and they will contact you with regard to the balance.
We give you this option as many students do not wish to pay in full for their course straight away as they have limited funds, so often this can allow you if you book in advance to only pay the deposit and then pay the balance later allowing you to budget.
You will have a choice to pay the balance straight away or in instalments. You will receive a confirmation email from the tutor once you have booked and within this email it will give you the information you require so you can pay the balance directly to your tutor.
If you are a company paying for a student to attend please email us as we accept a Pro forma invoice if required, we are happy for the tutor to contact you direct to charge the full amount so you do not have to pay in two payments (please note this is only available for company bookings) we can arrange this for you on request.
Your tutor's contact details can be found in your web site confirmation email you were sent when you booked with us, there is a link that takes you to your tutor's information with their email and phone contact details.The tutor will also confirm your booking by email giving you all the information you need for them and the full details for the venue and directions and final balance payment information.
This varies but works out at about £60 - £80 a year depending which therapy you train in. Full details are given to you on the online platform with your online course information, however if you are a therapist already and have insurance you will be able to add your training to your existing insurance (we always advise you to check first before booking) or if they do not offer it for what you have learned we can suggest alternatives so you are covered.
Gateway Highly recommend Westminster for therapist insurance. They are affordable, reliable and many of our students use them on a yearly basis. You will be given full information for Westminster insurance with your online course.
All our courses have been awarded CPD points (Continuing Professional Development). There are a certain amount of points required by the various bodies (IFPA, FHT etc) to ensure that members are up to date with various therapies. For example Aromatherapists are required every 3 years to keep their training in massage up to date and will look for CPD courses to be able to do this.
Our CPD courses are recognised qualifications and accredited with the top bodies, which means you will be able to get therapist insurance allowing you to work professionally with the general public and charge.
Please view our terms and conditions accessible via every page on this website which is located in the footer under the legal policies section.
Please note we have our full terms and conditions available via every page of our web site. This is located in the footer, under the legal policies section.
All booking fees (deposits) are inclusive of VAT, Gateway is registered for VAT as a school and booking/promotional agent. The 'course' fee (balance) payable to the tutors is VAT exempt as VAT is not applicable to Education.
We are an award winning company and you will get one to one help and guidance for these courses to ensure you get the very best out of them.
You choose when to start, you have the flexibility to fit this in around your busy life and learn at your own pace with helpful guidance from your tutor when needed.
If you have any questions before you book the course we suggest you email or phone to ask first before booking with us so you are happy with your choice, we feel we have covered everything you need to know on our web site but if you have any concerns we are here to answer them before you book a course.
Our courses are accredited with many professional bodies like the FHT, Thinktree (both on the council approved list) as well as other bodies, the councils recognise them both as they have them on their list of approved qualifications to accept. However please be aware that some councils have different guidelines so you will need to contact the council direct before signing up for a course as they are all different so it is best to check first.
Please note - we are not able to contact the council on your behalf as they will not deal direct with the schools only with the therapists applying.
The council usually say that although they issue the licence they refer applications to the environmental health department for approval of qualifications – FHT for example are a trade association for Westminster, we assume other councils are the same but it is advised to check first.
We have also spoken to the environmental health department (Tel 0207 641 3161) and they said that the qualifications are considered individually and if they are rejected then they will be sent paperwork listing the reasons why. They mentioned that a student should not go to the training school if a council have rejected their application to find out as they will not be told, it is between the student and the council and nothing to do with the training school and they would be happy to advise where necessary.
When a student has been rejected before (which is rare but can happen) we were told it is advised that the student speak to the council direct as they should have received a notification (if you get rejected for any reason) with the rejection paperwork as to the reasons why. They have the information regarding what qualifications the therapists have and they should have the information from the council as to why they were rejected.
It unfortunately has nothing to do with our training as it is to do with their criteria with regard to the individual student and this is out of our hands however usually most councils will accept students' qualifications but will let them know why if there is an issue.Insurance versus Councils & Special Treatment Licences:It is really important here that we split insurance and Council Licences so as not to risk confusion. Insurance is obviously a recommended (but not compulsory) undertaking for Therapists to protect them in the event of a claim.
Councils are unfortunately a different matter; because the beauty industry is unregulated, there are no centrally-agreed legal or Government guidelines for the industry. As a result, Local and District Councils have the autonomy to decide expenditure, priority, standards and approach to beauty therapists in the local area. They will decide this based on the number of complaints, insurance claims, the opinion of the person running it, if their constituents have demanded it etc. As a result of this diversity, the standards and requirements across the UK vary wildly and there are no definitive measures therapists can achieve.
What this means is that where possible, the accrediting bodies will work with Councils to ensure that their membership can be used as an alternative to special licences or can at least help to reduce fees. Our success with the Councils varies Council by Council for example Westminster currently recommend us, but others don’t. Acceptance by Councils is not something we promise, nor are we likely ever to be able to promise, but neither can other accreditation providers; in fact, ours has the most penetration with Councils. We are also working on building relationships with more and more Councils each month.
The accrediting bodies have said when they get the following email this is how they respond “I got our courses accredited with you as I thought you were an approved body by the councils”. Our accreditation scheme does not claim Council acceptance, but does enable your students to be insured with us. Many Councils do recognise us as one of, or the only professional association in the industry, but not all. From here, we will get in touch with the Council and see what we can do to resolve the situation.
By booking a course with Gateway Workshops LTD you fully agree to our terms and conditions in full which includes that Gateway Workshops LTD cannot take any responsibility for any councils turning down your application with our training as we are fully accredited by the professional bodies and we have taken every step to get our courses passed but each council have their own criteria and we cannot give refunds to any students who is not accepted by their council as often it has nothing to do with the training you have received.
Once qualified Gateway Workshops Ltd would expect our students to conduct their therapies in a way that is a credit to the professional industry. We have provided some guidelines below on the expected conduct of therapists whilst carrying out treatments with clients.
Maintaining an appropriate and professional relationships with a client is crucial.
Therapists must never use their position of trust to exploit or manipulate the client in any way. Maintaining professional boundaries between the therapist and the client at all times. The Therapist must ensure that the client feels “safe” and minimises the risk of a misunderstanding or complaint.
Therapists must avoid inappropriate touch, dress or conversation with their client.
Therapists should use extra caution when treating near an intimate area of the body, if a treatment requires touching the client near an intimate area, the therapist must explain this to the client in a clear and professional manner. If a client does not wish to have an area of the body treated as they do not feel comfortable or safe, no pressure or force should ever be placed on the client. You should advise the client if avoiding this area may potentially impact the benefits of the treatment. It should be outlined in the consultation form that working near an intimate area was discussed, which the client in turn must sign to confirm that they have understood and are happy to proceed with the treatment.
Therapists must establish and uphold clear sexual boundaries with clients, to avoid breaking trust, compromising the reputation of the profession, and potentially committing a criminal offence.
By signing up to a course with Gateway Workshops LTD you are legally agreeing to adhere to our code of ethics and practiceWe reserve the right to update our web site at any time (including the prices of our courses which are subject to change) and our terms and conditions are subject to change.Any complaints or concerns are to be addressed to Sue Bailey - Director/Owner of Gateway Workshops
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